What to do if your geyser is leaking
A geyser leak can involve hot water, electricity, pressure and ceiling damage. Safety comes before finding the exact valve or cylinder fault.
Useful steps you can take safely
Use these observations to describe the issue; stop if access is unsafe.
- Keep away from wet electrics, hot water and weakened ceiling areas.
- Use clearly identified isolation controls only from a dry, safe position.
- Do not drain the unit, remove covers or block discharge pipes.
- Call with the location of the unit, visible symptoms and whether isolation was possible.
What the symptoms may mean
Water at an overflow, valve or connection is not automatically a failed cylinder. Conversely, a cylinder failure is not fixed by sealing the visible stain. The assessment needs to establish the source and the installation condition before a repair or replacement is agreed.
When professional help is required
Active escape, water near electrical equipment or an unsafe ceiling needs urgent appropriate assistance. Avoid climbing into a wet roof space. After water isolation, stored hot water and electrical or building hazards may remain.
Prepare a clear enquiry
Tell Blackstone your exact location, what you observed and what has already been tried. Include photographs only when safe, and ask about assessment and the work scope. See the related geyser emergency service below for the relevant next step.
Frequently asked questions
Can I stop dripping by plugging an overflow?
No. Discharge and safety paths must not be blocked. Arrange professional assessment.
How do I request help from Blackstone?
Call for urgent faults and confirm availability. For a planned assessment, send your location, symptoms or project details through the quote form or WhatsApp.